Shipping Policy

Orders are shipped from Brisbane, Queensland, Australia within 2 business days of being placed. For new product releases, customers should allow up to 5 business days for orders to be shipped. You will receive a notification e-mail once your order has been dispatched. All times below are an estimate provided by the shipping carrier. 

ADD ONS

Should you wish to add to your order, we will do our best to accommodate this provided your order has not been dispatched.  On the cart page, please select the 'add to order' checkbox.
Freight differences (if applicable) will be billed via Paypal once your order has been packaged. 

AUSTRALIAN ORDERS

We use Australia Post, Fastway and Couriers Please for delivery within Australia. 

Australia Post Parcel and Letter

  • NSW, QLD, ACT: 2–4 business days
  • VIC & WA: 3–6 business days
  • SA & TAS: 4–8 business days
  • NT: 5–9 business days
eParcel parcels REQUIRE SIGNATURE on delivery.  If you wish for your items to be left without signature, you may login once you receive your tracking advice to update your shipment to grant your Authority to Leave. 

Exception to this is for 'Fabric of the Month' shipments.  Authority to Leave has been granted on those shipments.

Pre-paid satchels (regular & express) and letters DO NOT REQUIRE signature on delivery and will be left if there is a 'safe place' to do so on your property.

    Couriers Please

    Please note that Couriers Please DOES NOT deliver to PO Boxes. 
    • Brisbane metro: same day or within 1 business day
    • Sydney metro: 1-2 business days
    • Melbourne metro: 2-3 business days
    • Adelaide metro: 2-3 business days
    • Darwin metro: 6-9 business days
    • Perth metro: 6-7 business days
    • Tasmania metro: 5-6 business days

    Please add 1-2 business days for non-metro areas. Check the Couriers Please site for metro and rural coverage areas.

    Couriers Please parcels REQUIRE SIGNATURE on delivery.  If you wish for your items to be left without signature, you may request an 'Authority to Leave' sticker be added to your parcel in the comments field of your order.

    Fastway Couriers

    Please note that Fastway DOES NOT deliver to PO Boxes. 

    • Brisbane metro: same day or within 1 business day
    • Sydney metro: 1-2 business days
    • Melbourne metro: 2-3 business days
    • Adelaide metro: 1-3 business days
    • Darwin metro: 3-5 business days
    • Perth metro: 7-10 business days
    • Tasmania metro: 3-7 business days

    Please add 1-2 business days for non-metro areas. Check the Fastway site for metro and rural coverage areas.

    Fastway parcels REQUIRE SIGNATURE on delivery.  If you wish for your items to be left without signature, you may request for an 'Authority to Leave' note to be added to your parcel in the comments field of your order.

    INTERNATIONAL ORDERS

    DHL Express (Trackable)

    Please note that DHL does not deliver to PO Boxes. 

    • New Zealand: 1-2 business days
    • United States: 2-3 business days
    • United Kingdom: 2-3 business days
    • Rest of the World: 3-7 business days

    Above are the DHL Express delivery times for metro/city areas and does not include handling time. Your delivery may also be delayed due to customs clearance, delivery outside metro areas or national holidays.

    Australia Post Express Courier International (Trackable)

    • New Zealand: 2-4 days
    • United States: 2-4 days
    • United Kingdom: 2-4 days
    • Rest of the World: 2-4 days

    Australia Post Economy Airmail (Not Trackable) 

    • New Zealand: 7-10+ business days
    • United States: 6-10+ business days
    • United Kingdom: 8-10+ business days
    • Rest of the World: 3-10+ business days